The relationship between customer care and a company’s reputation is becoming more and more apparently with each passing day–and with each passing crisis spawned by lackadaisical service on the part of some company or executive. A report from the Society of New Communications Research and Nuance Communications, shown in full as the iPaper above, further analyzes this link, ultimately drawing conclusions and making recommendations on how best to approach customer relations in the context of an always-on social media world. more »

Who says businesses can’t directly improve bottom-line results from being good corporate citizens? Well, there are some people. But an increasing number of reports are showing that there is a tangible link between sustainable business and financial return, including IBM’s “Sustainable Growth through Corporate Social Responsibility” and the Economist Intelligence Unit’s “Doing good: Business and the sustainability challenge.”

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Trust–It’s the most valuable capital an organization can have among its stakeholders, but the modern business environment, awash with economic uncertainty, turbulent political landscapes and rapidly evolving technologies, makes trust hard to come by. Without it, though, leadership teams don’t have much ground to stand on. What, then, can these executives do to secure trust among stakeholders and, in turn, strengthen and protect their companies’ reputations?

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