Gone are the days of manually comparing and redlining versions of agreements, pleadings, motions and other legal documents thanks to features in modern word processing applications such as embedded document comparison and change tracking tools. For many, gone too are the days of handwritten comments and sticky notes on draft documents mailed and/or faxed between attorney and client, or between adverse attorneys. more »

Unemployment rates are soaring, and IT professionals are by no means immune to this problem. That said, it seems that the IT industry in general is doing better than most. It has become an essential; therefore, it has seen fewer layoffs in the midst of this slowdown. more »

The relationship between customer care and a company’s reputation is becoming more and more apparently with each passing day–and with each passing crisis spawned by lackadaisical service on the part of some company or executive. A report from the Society of New Communications Research and Nuance Communications, shown in full as the iPaper above, further analyzes this link, ultimately drawing conclusions and making recommendations on how best to approach customer relations in the context of an always-on social media world. more »