Speak No Evil: How to Avoid Online Libel Lawsuits Against Your Blog

October 5th, 2009

If a blogger makes a malicious or libelous statement in cyberspace, does it make a sound? It’s a question more and more individuals and businesses are asking lawyers, corporate counsel and human resource executives. In fact, according to the Media Law Resource Center, there have been 95 new libel cases filed against bloggers in the last three years–a 216% increase over the previous three-year period.

While the reason for such an upshot is still unclear, the rise in prominence and use of social media tools and applications almost certainly played a role. Loyal readers that tally in the millions follow such top bloggers as Robert Scoble of Microsoft fame and Arianna Huffington, founder of HuffingtonPost, and they are increasingly chiming in with their own comments, too. more »

7 Major Hiring Trends for 2K9

December 31st, 2008

CareerBuilder.com’s “2009 Job Forecast” survey predicts cautious hiring practices for the coming year, and also identified the following 7 key hiring trends that every manager should know: more »

Legal Issues Surrounding Social Media

September 27th, 2009

As social media permeates businesses from the mail room to the boardroom, employee usage has raised many legal questions–both old and new. This presentation provides an overview to help management– specifically human resource and law departments–navigate the social media legal landscape. Learn how to utilize and protect intellectual property; understand employment liability issues and the rights of privacy afforded both employers and employees; and discover the implications of the SPAM Act and FTC advertising rules. The bottom line: While many traditional approaches apply in the digital realm, social media requires additional steps to find the defamer or infringer, as well as to understand the context in which legal arguments and the rules of evidence apply.

reputation

A Funny Thing Happened on the way back from Town Hall

Thursday, October 15th, 2009

What a difference a President’s personal involvement can make.

When we left off a few weeks ago, birthers, tea-partiers, grandma-killers and others from the wing-nut fringe had been verbally assaulting their elected representatives with charges that health care reform was the medical equivalent of the Wehrmacht blitzkrieg in Poland. Town hall meetings, a hallowed American ritual of representative democracy harking back to the nation’s founding, had previously stood for the right of the people to engage in reasoned debate with their elected officials back home from Washington. In the steroidal 2009 version, these otherwise frequently boring gatherings had been jacked by extremists armed with vitriol, cameras, made-for-tv signage, pre-printed press releases – and in several cases – exposed handguns. (more…)

Exploring the Link between customer care and brand reputation in the age of social media

Friday, August 7th, 2009

The relationship between customer care and a company’s reputation is becoming more and more apparently with each passing day–and with each passing crisis spawned by lackadaisical service on the part of some company or executive. A report from the Society of New Communications Research and Nuance Communications, shown in full as the iPaper above, further analyzes this link, ultimately drawing conclusions and making recommendations on how best to approach customer relations in the context of an always-on social media world. (more…)

Obama’s Communications Strategy, Part 1: Financial Reform

Thursday, July 23rd, 2009

Jon LowThe general reaction to the Obama/Geithner/Summers financial reform package has been dismissive thus far, and rightly so: The proposal utterly fails on most substantive levels because the drafters have chosen to follow Economic Czar Larry Summers’ personal economic inclinations (he did receive $5 million from a hedge fund last year) and Rahm Emanuel’s political calculations (where else are we going to get campaign contributions in 2010?). (more…)

‘Masters of the Universe,’ the Senate Edition: Stalemate Strategy & Reputation Management

Thursday, June 25th, 2009

b-17officialWhile the media continue to focus on who is in charge and who has the power of the Senate Chamber, we approach the third week of the well-reported impasse in the New York State Senate. And lucky us, it appears we now have both a legislative and a communications stalemate. It took fifteen days—and a resolution for extraordinary session from the Governor of NY—for the full 62 members of the Senate to coalesce in their Chamber. There, they did nothing. Or did they? (more…)

Reputational Risk in the Post-financial Crisis Era, Part 3: The Changing Fundamentals of Business Reputation

Wednesday, June 24th, 2009

checklistBroad surveys of the general population provide a context for the decline in trust and the increase in reputational risk for business, but these findings are replicated in company stakeholder results as well. Surveys of customers, employees, investors, lenders, alliance partners and suppliers all show an increased focus on reinforcing the importance of ethics, values and other traditional characteristics of business reputation. (more…)

our clients include: